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We provide good solutions for your business!

Hospitality ME can help you through the maze, take this burden on and help you deliver a successful, profitable business. Whether you just need some advice and support or a successful management company to drive your business through the rigours of day to day trading, Hospitality ME can help.

What we do.

Hospitality ME Pty. Ltd. is a WA based company offering sound advice and direction to owners and operators across the hospitality industry.

In today’s competitive world, hospitality business owners are no different in needing the absolute best people to run their business for them. Unsurprisingly, hospitality is an ever increasing business in Australia and with so many beautiful places to visit and with such rich natural resources to attract business from all over the world; we don’t anticipate this sector decreasing any time soon. But with ever changing trends, rising costs and some of the highest wage costs in the world, keeping your business up to date and cost effective can be a challenge.

Hospitality ME can help you through the maze, take this burden on and help you deliver a successful, profitable business. Whether you just need some advice and support or a successful management company to drive your business through the rigours of day to day trading, Hospitality ME can help with it all.

Who are we?

We are here to support and guide you in all facets of your hospitality business.

Justin Hickman came into hospitality through the hotel industry, managing large food & beverage operations in South Africa. Working for Protea hotels, he catered for up to 1000 people on a regular basis for banquets and exclusive functions. It was here he discovered the many facets of Hotels and hospitality and began to explore all departments and there essential part in a successful hospitality operation. Progressing through hotels in South Africa, Ireland and England he developed his career to managing multiple hotels in the UK for various companies and then coming to own and operate his own hotel in the beautiful Margaret River region.

Angela Hickman Qualified as a chartered accountant South Africa in 1996 and completed her articles with Deloittes. After a very successful tenure with Deloittes in Durban, she was seconded to Deloittes in Dublin where she spent a year heading up key audits across Ireland. On moving to England, Angela moved into the insurance sector and then into telecoms, where she found a home with Nokia networks division who then merged with Siemens. She now uses all her audit and financial acumen to help develop Hospitality M E in the business it is today.

What we offer.

Management Services

  • Hotel management
  • Restaurant management
  • Staff control
  • Decorating advice and soft refurbs
  • Contract negotiation
  • Corporate branding
  • Refurb projects and building site management
  • Supplier set ups and contracts

Finance

  • Room yield strategy
  • Wage cost
  • Capex planning
  • Cost control and analysis for rooms, food and beverage
  • Financial reporting
  • Management accounting
  • Cost analysis
  • Budget planning
  • Daily accounting systems set up and manage

Operations

  • Installation of property management systems
  • Integration with Channel management systems
  • Front desk procedures
  • Reservations procedures
  • Kitchen management
  • Menu design

Sales & Marketing

  • Database management
  • Social media planning
  • Search Engine Optimisation, Search Engine Marketing, Social Media Marketing
  • Cold calling and Sales meetings
  • E-marketing

Companies We Have Worked With.

Justin is a seasoned hospitality professional, with creativity to promote a property in a variety of promotional ways. His relationships with key stakeholders in all related industries, makes him a benefit to the hospitality industry. He has a passion for the hospitality in all aspects of management with a special interest in food & beverage which shines through with his energy and love for the product. Justin is open to improvements and recommendations, is flexible with new ideas and he has fantastic customer service making people feel loyal to him and his property. I thoroughly enjoy working with Justin and look forward to seeing more of his success in the industry.

CARLY ODGERS

Bright Black Marketing

I was contracted to work with Justin at Quality Inn Margaret River for a period of 2 years, representing his property in Perth to large corporations, consortia agents and wholesale booking agents. During my involvement with him I found him to be approachable, creative and professional with a very hands-on approach to the business. He had a keen eye for detail and a direct approach to marketing his business to specific sectors that delivered the best return on investment. I have no hesitation in recommending him to manage or oversee any properties in the future and look forward to working with him on other projects in the future.

VERLEEN SLAKO

VS Representation

I have come to know Justin well through conducting my Service Design and Customer Experience workshops at his well-appointed convention facilities at Quality Inn Margaret River. Justin has always been the consummate professional to work with, taking the necessary time to meet-up, listen, and then action my meticulous and sometimes demanding set-up requests. It is clear in my dealings with Justin that he is a stickler for designing highly effective hospitality and convention systems and procedures that deliver maximum value for his guests and clients. His eye for detail is second to none, an attribute that is greatly appreciated by someone like me who espouses and expects the highest standards in customer service. It is no accident that Justin is one of the best in the business … service is in his DNA.

GRAHAM HARVEY

Business Coach

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